1.    Jobspec


  • Once a Jobspec / Techpack has been approved no further changes can be made and production will follow the instructions clearly outlined in the document.

  • It is the Clients responsibility to check all dimensions presented in this document against a ruler to ensure dimensions are correct. Approvals are based on the outlined dimensions and not digital mockup.

  • It is the clients responsibility to ensure the finish (Print, Embroidery etc..) outlined in this document is correct.

  • In approving the jobspec you the customer agrees that all information is correct and satisfactory. You the "customer" understands that once the document is approved the project will begin and no further changes can be made. OBS. No refunds will be issued once this document is approved and payment is taken, for further details please refer to our refund policy.

2.    Refund Policy

  • In signing the Jobspec approval document you agree and understand that you are no longer eligible for a full refund. Once this document has been approved the work will begin immediately.

  • We value our clients' satisfaction and in a scenario where an order has been fulfilled incorrectly we will work to correct this promptly.

  • Refunds are discretionary and reviewed on a case by case basis.

  • Samples do not full under our refund policy, samples are classified as test products and are therefore not eligible for refunds.


3.    Third Party Companies


  • We work with third party couriers to get your items to you, this includes but is not limited to DHL, Fedex, UPS, DPD.

  • Whilst we make every effort to ensure your items reach you on time TruNorth Studio LTD cannot be held liable for any delays caused by third party couriers.

  • TruNorth Studio will be provided with a Tracking number once the order has been dispatched, to allow you to follow the parcel.

  • TruNorth Studio LTD  works with third party companies to ensure our customers receive the best products possible. We are not at liberty to disclose these contacts as this directly affects the nature of our business, however if necessary we can provide information regarding the location of said parties, health and safety practices and any certification they may hold.